Consumer Corner

Consumer Corner

electricity outage contact information

Click to view.

pennsylvania energy consumer bill of rights

As a residential PA energy customer, you have both rights and responsibilities that ensure fair dealings between you and your utility company.

consumer tips

OCA tips for utility consumers and links to educational sources and tips.

oca education and outreach

Contact our Office if your group would like someone from our staff to give a presentation about a utility issue. Go to Upcoming Educational Events to see currently scheduled events.


To file a formal complaint, complete the PUC Formal Complaint Form (pdf) and mail it to the PUC.

Click here to see real-world examples of how the OCA has helped Consumers

List of Pennsylvania Public Utilities

Customer Information Numbers for Pennsylvania Electric Distribution Companies

Allegheny Power  1-800-255-3443
Citizens’ Electric Company  570-524-2231
Duquesne Light Company  1-888-393-7100
First Energy  1-888-478-2300
PECO Energy  1-800-494-4000
PP&L  1-888-668-4775
Penn Power  1-800-451-9739
Pike County Light & Power Company  877-434-4100
UGI  1-800-962-1212
Wellsboro Electric Company  717-724-3516

For more information on individual companies’ programs, click on the company of your choice.

Pennsylvania Natural Gas Utilities

Columbia Gas of Pennsylvania, Inc.  1-888-275-4674
– Columbia’s Community Outreach
– Columbia’s Energy Audit
Peoples Natural Gas Company  1-800-764-0111
Equitable Gas Company  1-800-654-6335
National Fuel Gas Distribution, Pennsylvania Division  1-800-365-3234
PECO Energy Company, Gas Division  1-800-494-4000
PGW (Philadelphia Gas Works)  215-235-1000
UGI Central Penn Gas (pdf) (Formerly PPL Gas)  1-800-652-0550
T.W. Phillips  1-800-222-5101
NUI – Valley Cities Gas  570-888-9664
UGI Penn Natural Gas  1-888-743-6374
UGI Utilities, Inc.  1-800-276-2722


Aqua America, Inc.

Consumers Water Company
– Roaring Creek Division
– Susquehanna Division
– Shenango Valley Division

Pennsylvania-American Water Company

United Water Company (formerly General Waterworks, Dauphin Consolidated Water Company, among others)

York Water Company

Pennsylvania Office of Consumer Advocate

555 Walnut Street
5th Floor Forum Place
Harrisburg, PA 17101-1923

Phone: 717-783-5048
Toll Free: 800-684-6560
Fax: 717-783-7152

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