Universal Service Numbers

What is Universal Service?

All utility customers, regardless of their economic circumstances, are entitled to utility service at a reasonable price.  Each utility company has programs available to customers, who are on a limited or fixed income, to assist them with utility bills.  Some of these programs might include bill payment assistance and weatherization services.

Electric Utilities

Duquesne Light Company1-888-393-7600
Met-Ed1-800-962-4848
PECO1-800-774-7040
Penelec1-800-962-4848
Penn Power1-800-774-1674
Pike County Light & Power570-296-6114 (County Assist. Office)
 570-296-7813 (Office of Aging)
PPL Electric Utilities1-800-342-5775
UGI-Electric1-800-276-2722
West Penn Power1-800-736-3404

Gas Utilities

Columbia Gas1-800-537-7431
Peoples-Equitable Gas1-877-577-8735
National Fuel Gas1-800-365-3234
PECO1-800-774-7040
Peoples Natural Gas1-800-400-9276
 1-800-764-0111
Peoples TWP1-800-222-5101
PGW215-235-1000
UGI1-800-276-2722
UGI-Central Penn Gas1-800-652-0550
UGI-Penn Natural Gas1-800-276-2722

Water Utilities

Aqua Water Company1-800-360-2998 or
 1-877-987-2782 (Helping Hand)
PAWC1-888-282-6816
Suez (Formerly) United Water Company
717-564-3662 (cust. will have to contact UW and they will have to refer them to the Salvation Army because UW will need info. from the customer. UW said that the Salvation Army will only give $100 towards the customer’s bill.
York Water Company717-845-3601 (Just ask for Customer Service)

Pennsylvania Office of Consumer Advocate

555 Walnut Street
5th Floor Forum Place
Harrisburg, PA 17101-1923

Phone: 717-783-5048
Toll Free: 800-684-6560
Fax: 717-783-7152
Email: consumer@paoca.org

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